Polityka zwrotu kosztów

Have you received your order and one or more products do not suit you?

You have 10 days from the date of receipt to request a return. 

Returns are at the customer’s expense.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 10 days of the delivery date. 
  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and be returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a Harmony E-Discount Card Code.
  • We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.

How do I proceed if my article has a defect?

  • We pay great attention to the quality of our products. If, however, you wish to report a manufacturing defect on a product, please contact our customer service by email.

How can I return my order?

  • Please don’t ship the products to the address written on the label when you received the parcel, please contact our Customer Care team via the Online Request Form. or via email to help@harmonygallery.net. Once we receive your request, we will be in contact with you within 24 hours.
  • For ALL purchases return postage will be at your own cost, so please select your size carefully.
  • We strongly recommend you send your parcel using registered mail, which will allow you to track your return.

How long do I have to return my order?

  • If you would like to return your order, you must contact us within 10 days of receiving your order to let us know.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.
  • Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Helpful Hint: Harmony is not responsible for returns until they reach our Distribution. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Harmony will not issue store credit for your returns.