How do You Process Orders?
Regarding potential delivery delay due to the impact of COVID -19.
- All international packages orders will be processed within 72-96 Hours. Orders placed after 12pm , on weekends or public holidays will be attempted to be processed the following business day but we cannot guarantee. You will receive a shipping confirmation email as soon as it has been dispatched.
- You can not change or cancel your order once it is fulfilled. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
- We will constantly provide you with updates about your order via e-mail. Your tracking number will be made available by our shipping department according to our daily system updates.
- Please keep in mind that tracking information may not be updated for up to 48-72 hours after your order leaves our location.
Do I get Free Shipping?
- Free Standard Shipping is available on all products.
- Expedited Shipping is available for an additional fee at checkout.
What Shipping Methods Do You Use?
- For our Expedited Shipping, we use a variety of carriers including UPS, DHL, and FedEx depending on package size, service type, and destination for an additional fee at checkout.
- For Standard Delivery we use USPS or Hong Kong Post.
- All orders will ship from our warehouse in China.
How Long Will It Take to Get My Package?
- Our fulfillment center is open Mondays thru Fridays. Orders placed over the weekends are processed the following Monday.
- There may be additional delays due to big sales (i.e. Black Friday), carrier delays (i.e. weather), or global events (i.e. Covid19).
- Please allow your tracking information 48-72 hours to update before sending us an email.
- If you would like to make a change to your order, please email us as soon as possible!
- For more information see the section “Estimated Delivery Time to Different Countries” bellow.
How Do I Upgrade to Expedited?
- Expedited 7-15 Days Shipping rates are calculated based on your destination and weight of your order.
What if I Make a Mistake on My Address?
- For international orders, please be sure to enter a valid phone number and email at check out. Without a phone number, International express shipping will not be able to make a delivery.
- If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted.
- All orders, must allow for 24 hours for processing the order request for pick up. No exceptions.
- We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplace or lost package by shipping carrier.
My Order Has Been Lost. HELP!
Please contact the carrier:
While we will do our best to resolve shipping problems, you have a better chance of locating a lost package by contacting the carrier directly, who may reach out to the actual delivery driver on your route.
I Need to Cancel My Order.
- To modify or cancel your order, please email us ASAP so we can assist you.
- If you placed your order with Standard Shipping, we may be able to cancel orders if you contact us within 12 hours of placing the order.
- If you placed your order with Expedited Shipping and have received your tracking number, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time.
- We do not currently have a phone number for our fulfillment center.
Estimated Delivery Time to Different Countries