How can I return my order?
- Please don’t ship the products to the address written in the label when you received the parcel, please contact our Customer Care team via the Online Request Form. or via email to firstname.lastname@example.org. Once we receive your request, we will be in contact with you within 24 hours.
- For ALL purchases return postage will be at your own cost, so please select your size carefully.
- We strongly recommend you to send your parcel using registered mail, which will allow you to track your return.
How long do I have to return my order?
- If you would like to return your order, you must contact us within 10 days of receiving your order to let us know.
- Please note, we currently have an extended returns period of 90 days for the Covid19 Pandemic period.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
- Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Helpful Hint: Harmony is not responsible for returns until they reach our Distribution. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Harmony will not issue store credit for your returns.
- If you would like to exchange your order with a different size or style, write down the details of your exchange in the comments section of the returns form.
- Once our team receives and processes your return, we will organise for the exchange pair to be sent out to you.
- Exchange items must be of equal or lesser value.
- Please note that exchanges are subject to availability. If there is no longer stock available, we will contact you to organise an alternative item or store credit.
- Replacement items will only be shipped after the item for return item has been received by Harmony.
Note: In order to reduce the potential size errors, It is strongly recommended to email us prior to purchasing and our style consultant can help you determine the proper size to purchase.
- Store Credits are issued for the amount paid (less any discounts).
- Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed.
- Your Harmony store credit is valid for 1 year after date of creation, so you’ll have plenty of time to find the perfect pair!
- If you lost the details of your store credit, contact us at email@example.com and we can re-email it to you.
- IMPORTANT: Returns are refunded via store credit in the form of a Harmony E-Gift Card. Harmony does not issue store credit for the original shipping charges.
- With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.